This is our little library

• Is credit card payment accepted?

YYes, it is. You can buy digital currency using a credit card.

• Can I pay with a wire transfer?

Yes, you can purchase digital currency through a bank wire transfer.

• What cryptocurrencies are supported on Bintense?

Currently, we support Bitcoin and Ethereum only.

• From where can I obtain a Bitcoin or Ethereum wallet?

Bintense does not provide wallets. We are here to send coins to the wallet you choose.

• How can I ensure the coins were sent to my chosen wallet?

You can verify the transaction records by checking http://blockchain.info/address/YOURADDRESS. It will display the coins sent to or from your wallet address.

• Is it possible to sell cryptocurrency through Bintense?

Yes, it is. You can sell Bitcoin and Ethereum through Bintense and receive FIAT currency directly into your bank profile.

• What factors determine the exchange rate?

Bintense aims to execute transactions at or close to the prevailing market exchange rate, determined by liquidity providers such as kraken.com Cryptocurrency Exchange.

• At what point is the exchange rate determined?

The exchange rate is determined once we receive the payment and process the order.

• Do I receive the cryptocurrency immediately after making the payment?

No, you don’t. The crypto is sent to your wallet only after completing a full KYC verification and upon approval and confirmation of your payment and wallet address.

• Is it possible to buy crypto without uploading my ID?

No, it isn’t. You must upload your verification documents to purchase crypto.

• What is the purpose of signing the KYC document?

KYC (Know Your Customer) is a legal requirement for buying a certain amount of cryptocurrency. We strictly adhere to regulatory rules and request KYC for every purchase.

• Why is it necessary to provide my personal information and documents?

To comply with Regulatory Guidance and ensure the highest security and privacy standards, we require the completion of a successful “Know Your Client” procedure. This helps protect your profile, prevent fraud, and maintain a secure financial service.

• Are my credit card details stored in the Bintense system?

Your credit/debit card details are not saved in our system.

• What is the expected timeframe for the cryptocurrency to be delivered to my wallet?

We make commercially reasonable efforts to settle exchange orders as soon as possible, typically within five days after submitting a transaction order and completing full KYC verification.

• Is there an option to cancel my order?

Orders can only be cancelled before Bintense executes the exchange transaction. Please get in touch with our support at [email protected] for assistance.

• What are the working hours of your support team?

Our dedicated customer support is ready to assist you Monday to Friday from 10:00 to 2:00 and Saturday and Sunday from 10:00 to 18:00 (UTC/GMT +2:00).